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Terms and Conditions of Klub 11 Program

1.Eligibility: Any person who is aged 18 or above and satisfies the membership entry requirements as may be specified by K11 Loyalty Program (K11 LP) from time to time is eligible for application for Membership.

2.Discretion to Decline: K11 LP is entitled to decline any application for Membership at its absolute discretion without giving any reasons.

3.No Klub Points: For avoidance of doubt, K11 LP does not offer any Klub Point to Members for any spending in Transaction by the Members which are already counted as fulfilment of the applicable conditions for application of Membership.

4.Use of Card: K11 LP and the Designated Merchants are entitled to request a Member to produce his Card when he claims for any Benefits or make a request in relation to his Membership, the Card, the Klub Points and the Benefits. K11 LP and the Designated Merchants are entitled to assume without proof that the bearer of a Card is the Member named thereon.

5.Non-Transferability: The Membership, the Card, the Klub Points and the Benefits are not transferable by the Member and may only be used or enjoyed by the Member to whom the Membership, the Card, the Klub Points and the Benefits are granted or issued.

6.Pre-Membership: No Benefits will be enjoyed by Pre-Members including but not limited to the granting of Klub Points.

7.Upgrade to Gold Member of Pre-Membership: Upon registration as Pre-Member after the first time transaction, if the accumulated spending of Pre-Member has reached HKD5,000 within 60 days or same-day spending has reached HKD3,000, he/she will be upgraded to Gold Member automatically. If Pre-Member fail to fulfill the upgrade requirement within the designated period, the accumulated spending record will be forfeit and it will be re-calculated upon the next transaction.

8.Termination of Pre-membership: K11 LP is entitled to terminate the Pre-Membership of a Pre-Member automatically if the Pre-member does not satisfy all conditions for becoming a Gold Member within the period specified by K11 LP. Upon such termination, K11 LP is also entitled to forfeit all accumulated spending of such Pre-Member and does not include them for calculation of Benefits purpose.

9.Registration Required: To earn Klub Points, the Gold Member shall register the spending in the Transaction by presenting his Card and other proofs as specified in the terms and conditions to the Klub Concierge Perks in the same K11 or Designated Mall or other locations as specified by K11 LP from time to time within 7 days after the date of the relevant Transaction or other period as specified by K11 LP from time to time. Klub Points are deemed to be earned by the Gold Member on the date of the Transaction.

10.Deemed Correct: If a Gold Member does not report the error on Klub Points to K11 LP within thirty (30) days from date of issue of a statement from K11 LP to the Gold Member, the Gold Member is deemed to agree to the accuracy of the Klub Points on the statement.

11.Cut-off Date: The Klub Points which a Gold Member has earned will be subject to a cut-off date depending on the date the Gold Member becomes a Gold Member of Klub 11.

12.Expiry: All the Klub Points earned on or before the corresponding cut-off date shall expire within 14 days of the day after the corresponding cut-off date.

13.Use: The use of the Klub 11 Website and facility by the Member is also governed by, if any, the applicable terms and conditions and the Privacy Policy Statement of such website and facility.

14.Additional Terms: K11 LP is entitled to impose additional terms and conditions in respect of the Membership, the Card, the Klub Points and the Benefits from time to time. Should there be any inconsistencies between the terms and conditions of this Agreement and those additional terms and conditions, those additional terms and conditions shall prevail.

15.Verification of Identification: K11 LP and the Designated Merchants are entitled to request a Member to present his Card and, if necessary, other identification documents for verification of identities of the Member when the Member claims for any Benefits.

16.Right to Terminate or Suspend: K11 LP reserves the right to forthwith terminate or suspend the Membership of any Member at any time at the sole discretion of K11 LP without any reasons or compensation.

17.Forfeiture of Klub Point: K11 LP is entitled to cancel all unused Klub Points of a Member forthwith upon termination of its Membership for whatsoever reasons without any compensation.

18.Waiver of rights: A Member hereby is deemed to have read, understood and agreed that he does not rely on any statement, representation, assurance or warranty made by K11 LP and shall waive all of his rights, if any, against K11 LP in relation thereof.

19.Right to Modify: K11 LP is entitled to, at any time, modify the structure, contents and other features of the Program, including but not limited to joining programs of or having arrangements with other programs for customer rewards and targeted offers.

20.Right to Amend: K11 LP is entitled to revise and amend this Agreement at any time without any prior notice.

21.Right to Interpret: The right to interpret this Agreement is vested in K11 LP. In case of any disputes, the decision of K11 LP shall be final and binding on all parties concerned.

22.English Version Prevails: The Chinese version of this Agreement is for reference only. In case of discrepancies between the English version and the Chinese version, the English version prevails.

23.Governing Law: This Agreement shall be governed by the laws of Hong Kong Special Administrative Region and shall be subject to non-exclusive jurisdiction of the courts of Hong Kong.


Full version of Terms and Conditions of Klub 11 Program set out at Klub 11 website ( applies to this enrolment form.

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